Frequently Asked Questions

1. How long will it take for my order to ship?

We take pride in the personalization of our apparel. Unlike mass produced clothing, our products are custom printed when you place your order, so it typically takes 2-7 business days to process your order with care before shipping. You will receive a notification with tracking information once your order ships.

2. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and times will vary based on your location and will be calculated at checkout.

3. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package on the carrier’s website.

4. What if I receive a damaged or incorrect item?

Please contact us within 14 days of receiving your item with your order number and a photo of the issue. We will gladly replace or refund your order if it’s damaged or incorrect. Please refer to our Return Policy for more details.

5. Can I return or exchange my item?

Since our products are custom-made and printed to order, we do not accept returns or exchanges unless the item arrives damaged or defective. Please refer to our Return Policy for more details.

6. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal. All payments are securely processed.

7. How do I choose the right size?

Each product page includes a detailed size chart. Please refer to this chart before placing your order to ensure the best fit.

8. Do you offer discounts or promo codes?

Yes! Be sure to sign up for our Special Forces Elite Insider to receive exclusive discounts and updates. You’ll also receive a discount code when you download our free planner/journal.

9. Can I cancel or change my order after it's placed?

Once an order is placed, we begin processing it immediately, so we cannot guarantee changes or cancellations. If you need to make adjustments, please contact us as soon as possible, and we will do our best to assist, but cannot guarantee changes to your order. Send an email to Support@MilitaryKey.com

10. How can I contact customer support?

Here at Military Key, we’re on a mission to honor the brave men and women who serve and have served our country. Because of this, we’ve reimagined Customer Service or Customer Support and we call this Patriot Support. You can reach Patriot Support at Support@MilitaryKey.com or through our contact form on the website. We do our best to respond within 1-2 business days.

11. Are your products available in stores?

Currently, Military Key apparel is only available online through our website. We’ll keep you updated and let you know if that changes!

12. What charities do you support?

A portion of every purchase goes to charities supporting veterans. You can learn more about our mission and the organizations we support on our ‘Our Mission’ page.

13. Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. You can purchase them on our website and send them to friends or family.

14. Can I request a custom design?

At this time, we do not offer custom design requests. However, if you have ideas or suggestions, feel free to share them with us!

15. What materials are your products made from?

Our apparel is made from high-quality, premium materials, including soft cotton blends. Each product page provides specific details about the fabric and care instructions.

Apparel with Heart

Military Key pledges 10% to Hope for the Warriors.

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